Frequently Asked Questions
Have a question? We've got the answers.
Browse our frequently asked questions to learn more about Eco Mop, our services and how we work. If you can't find what you're looking for, our friendly team is always here to help.
What cleaning services does Eco Mop offer?
Eco Mop provides professional eco-friendly cleaning services across London for homes, businesses and managed properties. Our services include domestic cleaning, commercial cleaning, property cleaning for landlords and estate agents, and serviced accommodation cleaning. Whether you need regular cleaning or a one-off service, our fully insured team delivers reliable, high-quality cleaning using carefully selected eco-friendly products.
What products do you use for cleaning?
At Eco Mop, we use carefully selected eco-friendly cleaning products that deliver professional results while supporting healthier homes, workplaces and the environment. We proudly use products from Delphis Eco, a trusted brand recognised for its commitment to sustainable cleaning solutions.
How much do your cleaning services cost?
Our standard cleaning rate is £29.99 per hour, with a minimum booking of 2 hours. Larger properties, commercial premises and specialist cleaning services may require a personalised quote. We'll always provide clear, transparent pricing with no hidden fees before any work begins.
How do I book a cleaning service?
Booking with Eco Mop is quick and easy. Request a free quote through our website, send us a message on WhatsApp for the fastest response, or contact us by phone or email. We'll discuss your cleaning requirements, provide a free, no-obligation quote, and arrange a convenient date and time for your service.
What if I need to cancel or reschedule my booking?
We understand that plans can change. If you need to cancel or reschedule your booking, simply let us know as soon as possible. We'll do our best to accommodate your request and arrange a new appointment at a time that's convenient for you.
Do I need to provide cleaning supplies / equipment?
Eco Mop provides all eco-friendly cleaning products needed to complete your clean. We kindly ask that you provide a vacuum cleaner, mop and bucket, as these are specific to each property and help maintain the highest standards of hygiene.
Are your cleaning staff insured and trained?
Yes. Eco Mop is fully insured, and our cleaners are carefully selected to deliver professional, reliable cleaning services. We ensure every member of our team understands our high standards, follows best cleaning practices, and uses our eco-friendly cleaning products correctly to provide consistent, high-quality results.
Do you offer one-time or recurring cleaning services?
Yes. Eco Mop offers both one-time and recurring cleaning services to suit your needs. Whether you're looking for a one-off deep clean or regular weekly, fortnightly or monthly visits, we'll work with you to create a cleaning schedule that fits your home, business or property.
What happens if cleaning is longer than expected?
If your cleaning requires additional time to achieve the highest standard, we'll always discuss this with you before continuing. No extra time or charges will be added without your agreement, so you'll always know exactly what to expect.
Is there a minimum charge for cleaning services?
Yes. Eco Mop has a minimum booking of 2 hours for all cleaning services. This allows us to provide a thorough, high-quality clean while ensuring the best value for both our customers and our team.