10. Sharing Your Information

Eco Mop respects your privacy and will never sell, rent or trade your personal information to third parties for their own marketing purposes.

We will only share your personal information where it is necessary to operate our business, provide our services or comply with legal obligations.

Where information is shared, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection laws.

We may share personal information with the following categories of recipients.

10.1 Payment Service Providers

Where you make payment for our services, your payment may be processed by trusted third-party payment providers.

These providers process payment information securely and are responsible for protecting your payment details.

Eco Mop does not store your full debit or credit card information.

10.2 Professional Advisers

Where reasonably necessary, we may share information with professional advisers including:

• accountants;

• solicitors;

• insurers;

• auditors;

• debt recovery advisers.

This is only where required for legitimate business purposes or legal obligations.

10.3 Technology & Service Providers

Eco Mop uses trusted third-party providers to support our business operations.

These may include providers of:

• website hosting;

• email services;

• cloud storage;

• customer communication systems;

• booking software;

• accounting software;

• IT support.

These providers are only permitted to process personal information on our behalf and must keep it confidential.

10.4 Regulatory Authorities

We may disclose information where required by law to:

• HM Revenue & Customs (HMRC);

• the police;

• courts;

• regulators;

• government departments;

• other public authorities.

Such disclosures will only take place where we are legally required or permitted to do so.

10.5 Business Transfers

If Eco Mop undergoes a merger, acquisition, business sale or corporate restructuring, personal information may form part of the transferred business assets.

Any new owner will continue to process personal information in accordance with applicable data protection laws.

11. International Transfers

Eco Mop primarily stores and processes personal information within the United Kingdom.

Some trusted service providers may store or process information outside the UK.

Where this occurs, Eco Mop will ensure that appropriate safeguards are in place to protect your personal information, including where required:

• adequacy regulations;

• approved contractual safeguards;

• other lawful transfer mechanisms recognised under UK GDPR.

12. Data Security

Protecting personal information is extremely important to Eco Mop.

We have implemented appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• theft;

• misuse;

• alteration;

• disclosure;

• destruction.

These measures may include:

• password-protected systems;

• secure cloud storage;

• restricted staff access;

• encrypted communications where appropriate;

• staff training on data protection responsibilities.

Although we take reasonable precautions, no method of transmitting information over the internet or storing information electronically can ever be guaranteed to be completely secure.

For this reason, while Eco Mop works hard to protect your information, we cannot guarantee absolute security.

13. Data Retention

Eco Mop only keeps personal information for as long as reasonably necessary.

The length of time information is retained depends upon:

• the purpose for which it was collected;

• legal obligations;

• accounting requirements;

• insurance requirements;

• the need to resolve disputes;

• our legitimate business interests.

Once information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Typical Retention Periods

Type of InformationTypical Retention PeriodGeneral enquiriesUp to 12 monthsCustomer booking recordsUp to 6 yearsInvoices and accounting recordsUp to 6 years (or longer where required by law)Payment recordsUp to 6 yearsComplaint recordsUp to 6 years after resolutionMarketing preferencesUntil consent is withdrawn or no longer requiredWebsite analyticsIn accordance with the settings of the analytics provider

Retention periods may occasionally be extended where necessary to comply with legal obligations or resolve disputes.

14. Your Privacy Rights

Under UK data protection law, you have a number of important rights regarding your personal information.

These rights may include the right to:

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information where appropriate;

• request restriction of processing;

• object to certain types of processing;

• request transfer of your personal information to another organisation where applicable;

• withdraw consent where processing relies upon consent;

• lodge a complaint with the Information Commissioner's Office (ICO).

Some of these rights are subject to legal exceptions.

Where an exception applies, Eco Mop will explain the reasons for our decision.

15. Exercising Your Rights

If you wish to exercise any of your privacy rights, please contact Eco Mop using the details provided at the end of this Privacy Policy.

To protect your privacy and prevent unauthorised access, we may ask you to verify your identity before responding to your request.

We will respond to valid requests within the time limits required by applicable data protection legislation.

There is normally no charge for making a request.

However, where requests are clearly unfounded, excessive or repetitive, Eco Mop reserves the right to charge a reasonable administrative fee or refuse the request where permitted by law.